Shipping policy
Last updated: October 21, 2026
How long it takes
Collection pieces are made for you after you order. Please allow three to four weeks before your piece ships. Engraving adds two days.
Custom orders are made only after you approve the design. We send you a CAD rendering within three business days of receiving your deposit, and making your piece takes one to two weeks from your written approval. If your design needs a diamond we must source specially, we tell you how much longer it will take before you pay.
If we find we cannot ship your piece by the date we gave you, we will write to you before that date with a new date. You may then choose to wait, or to cancel and receive a full refund of everything you have paid.
Once shipped, delivery within the United States usually takes three to seven days. We email you a tracking number as soon as your piece is on its way.
Shipping within the United States
- Custom orders ship free and fully insured, whatever their price.
- Collection orders of $500 and above ship free. Below $500, standard shipping is $20 per order.
- Collection orders of $1,000 and above are also fully insured.
- US import duties are included in our prices. Nothing further is due to the carrier on delivery.
- Sales tax, where it applies, is calculated and shown at checkout.
Insurance, signature and packaging
Custom orders, and collection orders of $1,000 and above, are fully insured until they are signed for. Every order requires a signature on delivery, so please make sure someone can receive the package at the address you give us. Packages travel in plain outer packaging with nothing to show they contain jewelry.
Where we ship
At present we ship to addresses in the United States only. We cannot deliver to P.O. boxes or APO/FPO addresses.
Your address
Please check your shipping address carefully. If you need to correct it, write to us before your piece ships. Once it has left us we may not be able to change where it is going.
Lost, delayed or damaged packages
If tracking stops moving, or shows a delivery you cannot find, write to us with your order number. If your package arrives damaged or appears tampered with, photograph it before opening and write to us within 48 hours of delivery. We will trace the package with the carrier and tell you what happens next. For insured orders, we open a claim with the carrier and repair, replace or refund your piece.
Returns
Collection pieces may be returned within 30 days of delivery, as set out in our refund policy. Custom orders are covered by our custom order terms.
Questions
Write to us at info@bonjourdiamond.com or through our contact page. We reply within two business days.