Refund policy

Last updated: October 21, 2026

Which rules apply to your piece

Collection pieces are pieces ordered on our website in the options shown on the product page. They may be returned within 30 days of delivery.

Custom orders are pieces made to a design or specification agreed with you. This includes a diamond chosen for you, a changed design, setting, size or metal, any design approved from a CAD rendering, and any order paid through a personal invoice. Custom orders are covered by our custom order terms and cannot be returned for a change of mind once production has begun.

Engraved pieces are final sale.

Thirty-day returns for collection pieces

You may return a collection piece within 30 days of the day it is delivered, for a refund of the price you paid for it.

To be eligible, a piece must:

• be unworn, undamaged and in the condition in which it arrived;
• not have been resized, repaired or altered by anyone other than Bonjour Diamond;
• come back in its original case, together with its IGI report if one was issued with it.

How to return a piece

1. Write to us at info@bonjourdiamond.com or through our contact page with your order number, within 30 days of delivery. Please do not send anything before we reply.
2. We email you a prepaid return label, insured for pieces of $1,000 and above. Return shipping is on us for two returns per customer each year; for any further return in the same year, return shipping is at your own cost.
3. Pack the piece in its case with its IGI report and hand the package to the carrier named on the label. Please keep the drop-off receipt until your refund arrives.

Refunds

When your return reaches us we inspect it. If it meets the conditions above, we refund your original payment method within 10 business days of receiving it and email you when the refund has been issued. Your bank or card issuer may take a few more days to show it.

If a return does not meet the conditions above, we will write to you and send the piece back to you.

Canceling an order

You can cancel a collection order for a full refund at any time before it ships. Write to us at info@bonjourdiamond.com or through our contact page with your order number. An engraved piece can be canceled only within 24 hours of ordering.

Custom orders can be canceled on the terms set out in our custom order terms.

Damaged or incorrect pieces

If any piece, collection or custom, arrives damaged or is not what you ordered or approved, write to us within 7 days of delivery with your order number and a photograph. We will repair it, remake it or refund it, at no cost to you.

Exchanges and ring sizes

Because each piece is made to order, we do not hold stock to exchange. If you would like a different collection piece, metal or stone, return yours for a refund and place a new order.

Collection rings: we resize once at no cost within the first year, up or down two sizes, and send you a prepaid shipping label.

Custom rings do not include a free resize. Where the design allows it, we quote resizing before we begin.

Full-eternity bands and engraved rings cannot be resized. After the free resize, or outside these limits, we quote the work before we begin.

After thirty days

Faults in materials or workmanship are covered for one year by our limited warranty, for collection and custom pieces alike.

Questions

Write to us at info@bonjourdiamond.com or through our contact page. We reply within two business days.